16 January 2021

Brother MFC-7360N and Windows 10 64bit

A friend of mine recently got a new Windows 10 laptop and was trying to install the drivers for their Brother MFC-7360N from Brother's website (https://support.brother.com/g/b/downloadlist.aspx?c=us&lang=en&prod=mfc7360n_all&os=10013), but the setup would always get stuck saying to connect the printer with USB when they already had.

First step was to check Device Manager, which had a USB Composite Device with a yellow triangle that said something about an "operation failed". I immediately thought this was the problem and had them uninstall it. However, it always came back with the same yellow triangle no matter what we did.

I then googled "install brother printer on windows 10 usb composite device" and came across this post (https://appuals.com/brother-printer-usb-composite-device-error-code-10/) and it said that the printer required a firmware update to work with Windows 10 via USB. The other option would be to strictly use it as a network printer.

We then used their old laptop with Windows 7 on it to install the updated firmware from the same brother site.

After the printer was updated, installing the driver in Windows 10 worked like normal!